I need a refund.

Items bought in downloadable games (in-app purchases) are generally non-refundable. However, there are special cases where a refund is granted, and it is done by Google's or Apple's support teams that handle the transaction process.

Depending on your operating system, please follow these steps:

Google

1. Open a web browse on your computer, tablet, or phone;

2. Copy https://play.google.com/store/account and paste it into the address bar of the web browser;

3. Make sure this is in a web browser and not the Google Play Store app. You can't request a refund in the Google Play Store app;

4. Scroll down to "Order History" and find the order you want to return. To the right of the order, select More Menu;

5. Select Report a problem;

6. Choose the option that describes your situation, complete the form, and say that you would like a refund;

7. You will see a message that reads, "Thank you for sharing your concerns." Later, you will receive an email about your refund.

Important: You can manage the ability to make in-app purchases, adjust password protection settings, or disable in-app purchases entirely through your mobile device’s general settings. The instructions can be found here: https://support.google.com/googleplay/answer/1626831

Apple

1. Go to Apple's problem reports page: http://reportaproblem.apple.com 

2. Log in with your Apple ID username (usually your email address) and password;

3. Select the appropriate tab: Apps;

4. Find the purchase you want to be refunded;

5. Select Report a Problem right next to Purchase;

6. Select the reason why you are requesting the refund;

7. Fill in the description box with the explanation;

8. Tap on Submit.

Important: You can manage the ability to make in-app purchases, adjust password protection settings, or disable in-app purchases entirely through your mobile device’s general settings. The instructions you need can be found here: http://support.apple.com/kb/ht6088