We understand how disruptive connection problems may be while exploring the dungeons. So, in this article, we will run you through the most common causes and fixes to help you avoid these pesky issues.
1) Connection Timed Out
Most of the time, just simply restarting your device and re-establishing a connection with our servers can resolve the problem.
2) Server Instability
Sometimes it might be the case where our servers are passing through an unstable period. This isn't very common though, and our team is always working on improving server stability.
3) Low Wi-Fi / Mobile Data Signal
Even though you may have a good Wi-Fi connection, your device may be affected by physical obstacles, such as walls or furniture, and distance. Other wireless connections, such as Bluetooth, can also impact your connection quality.
To fix this, try changing locations inside the building you are playing from. Disable any unnecessary Bluetooth connections.
4) High Usage By Other Devices
Downloads either on your device or elsewhere in the household on the same Wi-Fi will consume the bandwidth and cause lag, along with other connection issues.
To fix this, cancel any ongoing downloads on your device, and/or on other devices connecting to the same Wi-Fi.
5) Bad Network Connection
Due to the game requiring both a strong and stable connection, any issues with your connection may heavily impact your game session. Network connection problems include situations such as a bad Wi-Fi signal, issues with your internet router, or problems with your mobile connection.
To fix this, you can follow the recommended troubleshooting steps for your device (Android / iOS).
6) Corrupted Game Files
If you attempted to download the game or an update during a period where your connection wasn't stable, it is possible that certain game files become corrupted. In this case, whenever your app needs to run those files or send related information to our servers, you might experience connection problems.
To fix this, uninstall Mistland Saga, restart your device and do a fresh re-installation. Make sure your account is saved first!
7) Device Overheating
If your device is overheating, its performance will decrease drastically, and it can also impact the active internet connection.
To fix this, turn off the device and let it cool down. You can also check if your apps are optimised for battery usage and performance via the system settings.
If none of these steps resolve your issue, then it could be an issue with the connection between your device and our servers, which is managed by your internet service provider.
In this case, we would recommend that you get in touch with your internet service provider, as they may have some advice on the subject.
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